Cancellation policy

Published policy

At Virales International, we respect the planning and organization of our guests and aim to ensure clarity in all booking procedures. The following cancellation policy applies to all reservations made directly through our website, by email, or via authorized payment links.

1. General Reservations

• All reservations can be cancelled up to 20 days before the scheduled check-in date free of charge.

• If any deposit or full payment has been made, it will be refunded in full within 3–14 business days.

• Cancellations requested less than 20 days before check-in are not permitted, and no refund will be issued.

• No-shows (failure to arrive without cancellation) will be charged the total booking amount, with no entitlement to refund or credit.

2. Special Reservations (Events, Weddings, Long Stays)

• For event-related bookings such as weddings or long-stay reservations (over 28 nights), cancellations must be requested at least 60 days prior to arrival.

• If cancellation occurs within 60 days of the scheduled check-in, no refund will be issued.

• Any special arrangements will be confirmed in writing at the time of booking.

3. Modifications of Reservations

• Requests to modify the dates or services of a reservation are subject to availability and the terms in effect at the time of the request.

• Any modification resulting in a reduction of nights or services will be considered a partial cancellation and will be subject to this cancellation policy.

• Extensions of stay will be treated as new bookings and subject to current rates and availability.

4. Refund Process

• Approved refunds will be made to the original payment method.

• Processing time is typically 3–14 business days, depending on the payment provider or bank.

• Any transaction fees (e.g., bank charges, credit card fees) are the responsibility of the guest and may be deducted from the refund amount.

5. Special Conditions (Force Majeure)

• In cases of force majeure duly justified (such as natural disasters, government restrictions, pandemics, or other exceptional circumstances), Virales International may offer:

• A credit voucher equal to the amount paid, valid for alternative dates; or

• A rebooking option, subject to availability.

• In such cases, the company is not obliged to provide a cash refund.

6. How to Cancel

• All cancellation or modification requests must be submitted in writing via email to viralesrural@gmail.com or WhatsApp.

• Telephone or verbal cancellations will not be considered valid unless confirmed in writing.